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At Rolf, we place a high value on the trust you have in us.
This Privacy Notice describes how Rolf will collect, use, retain, and share Personal Information in By using the Website, or interacting with us through channels where this Notice is posted (“Service”), you acknowledge the collection, use, and disclosure of your information as described in this Privacy Notice. This Privacy Notice is not a contract and does not create any legal rights or obligations.


We collect information you provide to us directly and also collect information about your activities when you use our Services. We may also receive information about you from other parties. For example, we may collect or receive your contact information, payment and billing information, Rolf account information, demographic information, preferences, purchase history, location (including precise geolocation), product and ownership information, details of extended warranty or service plans you purchase, and repair information and history for your products. We may also collect or receive device, Internet, and network activity information, including your IP address, Smart Appliance ID, the type of browser and operating system you use, your navigation through our Services, and other information about your use of our Services.

We may also collect images, audio, and video you submit or allow the Services to capture. We, our vendors, and other parties may use cookies and other tracking technologies to recognize you and track your usage when you visit our Services.


We use your information for our business purposes. For example, we use your information to operate and improve our products and services, understand your interests, respond to your requests or questions, confirm and fulfill your order, provide customer service, provide product maintenance and troubleshooting, verify your requests, manage security, prevent fraud or criminal activity, for marketing purposes, and for other purposes we may notify you of from time to time, unless otherwise permitted or required by applicable laws.


We may share your Personal Information with our affiliates, our service providers, and our business and marketing partners. We may also share your Personal Information to other parties in order to comply with laws, for purposes of safety or security, to protect ourselves or enforce our rights, in connection with a business transfer, or in other situations where we provide you with notice, unless otherwise permitted or required by applicable laws. Cookies and tracking technologies are used on our Services, which allow us to improve your experience with the Services, understand your interests, and allows us, advertising networks, social media companies, and others to place or display ads relevant to you on our Services, as well as on other websites, apps, services, or devices you may use. We may share hashed contact information from our marketing database with social media and advertising companies (e.g., Facebook, Google, LinkedIn, etc.), which — if you have an account with those companies or they are otherwise able to identify you — may be used to serve you and other people with ads.


In the context of our online service, cookies and tracking mechanisms may be used. Cookies are small text files that may be stored on your device when visiting our online service. Tracking is possible using different technologies. We use cookies and other technologies to recognize you on unaffiliated third-party websites so that we can display targeted ads and other content that is tailored to your interests.


We take reasonable steps to protect your information, but please be aware that no transmission of information over the Internet is 100% secure. Given the global nature of our business, your Personal Information may be transferred and stored outside the country


We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.


If you have any questions or complaints about this Privacy Notice or our handling of your Personal Information, please contact us.